Tuesday, June 17, 2008

Cancelling Subscriptions

I joined an on-line gaming club. For less than $10 a month I had 1 hour trials of all new games and was committed to purchasing 10 games per year at an attractive discount.

After 15 months of this arrangement, I saw that I was not "gaming" as much as I was. I had fulfilled my agreement to purchase 10 games.

I decided to cancel the $10 per month subscription. These contracts are easy to get into and much more difficult to get out of. The website listed no phone numbers so I communicated through their site's "contact us" function.

I received one email regretting my decision and offering a free game. Two days later I received another email detailing that due to the cancellation procedure I would likely pay for one more month due to the partial month. I agreed to that.

Two months later I received another charge on my credit card. I went back to the emails from them and referred to them in another on-site communique. The next day, another email from them. This one apologized for the inconvenience and claimed a credit to my credit card for 3 months.

Two days later I checked my credit card activity on line and there were the three credits.

The lesson is to keep communications until problems are resolved and careful scrutiny of credit card accounts is important. The credits are enough for a partial tank of gas.

'til later

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