We ordered one of the last Dell laptops offered with XP operating system on June 15. Every 2 or 3 days I would check their site for order status. We were told when we ordered that it would not be shipped until June 30. Knowing that we would be gone on business, we had them ship it to our daughter's work.
Although we were told June 30 to ship, their customer care site always had our order as to ship July 1. One day, no big deal. We were in town some last week and left early Monday.
On Friday, the status listed on the site said "shipped." I could not find a link to track the shipment or even a carrier name. In small print I found a disclaimer that when the status changes to "shipped" it takes one business day until tracking information can be available.
I double checked with Dell's site and they had the correct email for me and I decided I had to wait until Monday, yesterday.
Yesterday, through the maze at Dell I found that the package was sent via DHL but it was signed for on Friday, June 27. Oh my. We never heard that it was received from our daughter's work. She was on vacation last week but no one there had called her or emailed her that the package was signed for.
It's safe. She has it now and we will get it when we're back off the road July 11.
I have emailed Dell regarding their communication problems. Also, promises are more important than early. If we had known, we would have changed the delivery site to our own home where we were all day Friday, June 27.
Early does not always equal better.
'til later
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