We dropped off our Sony laptop yesterday. We bought it in October 2007 and in September it quit receiving wireless internet connections. We purchased the 3 year warranty for this very reason. This computer was to be our main traveling machine and we knew the coverage could be important.
From the very beginning however the Vista operating system caused real problems. Bob's technical work requires such old programs as Lotus Notes which we finally found a way to adapt. But there was one specific program that would not work on Vista and the client saw no reason to change so we purchased a small Dell in June with XP.
One of our biggest difficulties with the Sony was that just one of our printers had a "patch" available from HP. Bob could no longer print his reports on his nearly new laser jet printer. HP has dropped the ball of this one. One of their most popular models and Vista users can not use it.
Before we decided to spend more $ on a new printer, the Sony came up with this latest problem. The Geek Squad said it would take 2 weeks to diagnose and probably mail to California for "them" to replace the wireless card.
Our bet is it will take a month. We just hope Best Buy does not file for bankruptcy before we get the machine back.
'til later
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