We bank with the local bank that was purchased earlier this year by National City Bank. I have had a few issues with the transition to their way of things.
First there was the deposit receipt that listed our personal deposit and my work deposit. They assumed it was more convenient for one deposit receipt rather than two. Now the tellers are accustomed to my demand for separate receipts for each account transaction.
Recently I have contact their customer services department through their on-line banking site. Since August 4, a deposit we made has been listed with "unavailable" next to the entry. Today I contacted them a 4th time concerning this.
Each time I have received back the very same response. I will continue to "write" them each day until it is resolved. It is getting ridiculous. We will need those funds to cover our local real estate payment which is due September 2.
Maybe their default is "unavailable" for the last transaction but nearly 3 weeks later we can't get at that $? Some customer service - same response for each complaint.
'til later
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